Frequently Asked Questions
Buying & Selling:
Do you buy bikes?
No. We just sell them. Washington DC requires any business purchasing used bicycles to possess a Pawn Shop License.
Do you take trade-ins?
Yes. But it is limited to children’s bikes we sold as part of our size up program (cut-off at 16” wheels) all trade-ins are on a case by case basis.
What is your return policy?
If your purchase is unused and still in the original packaging you can bring it back within 30 days for store credit or money back. All returns are subject to a restocking fee. Bikes are a non refundable purchase.
Do you allow test rides?
Yup. All that we ask is to hold a government issued ID and a major credit or debit card while you are out trying the bike on for size.
Do you match prices?
We will do our best to match prices. Often times there are deals out there that are just too good to be true. Internet prices are usually hard to match but we’ll see what we can do. We do not match with Amazon or E-bay.
Do you special order bikes, parts or accessories?
We do indeed. Most special orders take 2-5 business days to arrive. Special orders on bikes require a deposit of at least 50%.
Do you sell gift cards?
We do! You can purchase gift cards in any amount you desire.
When can I drop off my bike to get it fixed?
Any time during normal business hours. (M-F: 10-7 Sat: 10-6 Sun:11-5) Someone will be available to check you in and give you an estimate on what it will cost to fix!
How long does it take to get my bike fixed?
Typical turnaround time is 48 hours. Sometimes it can be longer if we have to order parts or extensive service is required. Sometimes it can be less time too.
How much will it cost to fix the __________ on my bike?
Not sure. Bring it by and we can give you an estimate.
Do you rent bikes?
Sorry, we do not rent bikes. DC’s Bikeshare program, or Bike-N-Roll can help you out though.
Other Bike Questions
My tire always seems to go flat when I store it for a while, why is that?
Rubber is porous therefore bike tires typically lose 1-5 psi per day. If your tires have gone flat after a long period where the bike was not used they are probably fine and just need to be pumped back up.
I’m new to riding and have no idea what I’m doing. Will you guys be nice to me?
Always! We all started out just like you. Come by any time to talk to our friendly staff, we want you to enjoy the sport we love so we will do our best to make sure you get started off on the right foot and help answer any questions you may have!
My butt hurts when I ride. What can I do about it?
Welcome to cycling. Everyone has experienced this at some stage of their riding career. This problem can be remedied with a simple saddle adjustment or could stem from the need for a new saddle. Also Bibs (padded cycling shorts) make a world of difference.
My friend is a cyclist what should I get them as a gift?
There are lots of options for your cycling friends, Socks, Caps, Chamois Cream, Water Bottles, just to name a few. And if all else fails, you can always fall back on a Gift Card to the Local Bike Shop.
What are the helmet and light laws in Washington DC?
Children under the age of 16 are required by law to wear a helmet; however it makes sense for everyone to wear a helmet. Because, you know, Safety First.
As far as lights go it is required to have a front head light with a steady (or flashing) white light that can be seen from at least 500 feet. For the rear you must have at least a red colored reflector that can be seen from 50 feet away. But more is better!