Contact Us
Got a question about a bonus offer, a casino review, or something you spotted on this site that doesn't add up? This page explains what we can help with, what we can't, and the best way to reach us depending on what you need.
What we can help you with
Real Money Casinos is an independent research and comparison site. We don't operate a casino, hold player funds, or process bonuses ourselves — so our contact channel is best suited to questions about our content rather than your account. That said, we're glad to hear from readers on topics like:
- Corrections or updates to a bonus offer, rating, or piece of casino information on this site
- Questions about how we researched or ranked the online casinos we cover
- Suggestions for casinos or topics you'd like to see covered
- General feedback on the site, including anything that's unclear or out of date
- Accessibility issues or technical problems with the site itself
What to contact the casino directly about instead
Because we're a comparison and review resource, not a gambling operator, there are some requests that need to go straight to the casino you signed up with rather than to us:
- Account access, logins, or password resets — these are handled by the casino's own support team, not by us
- Deposits, withdrawals, and payment disputes — the casino processes your money, so it's the only party that can trace a transaction or resolve a delay
- Bonus terms and eligibility for a specific promotion — always read the terms on the casino's site and, if something looks wrong, ask the casino's support desk directly
- Identity verification (KYC) — if a casino asks for ID documents before releasing a withdrawal, that request and any follow-up questions go through the casino, not through us
Every online casino we list operates its own customer support channel — typically live chat, email, and sometimes phone support. Check the casino's help or support page for the fastest route to a real answer on your account.
How we rate and rank the casinos we cover
When you write to us about a rating or a bonus figure, it helps to know how we arrived at it. Our editorial team, led by {{ AUTHOR }}, reviews each operator against a consistent set of factors:
| Factor | What we look at |
|---|---|
| Licensing | Whether the casino holds valid gaming licences appropriate to the states it serves |
| Bonus terms | Wagering requirements, expiry dates, maximum cashout limits, and game restrictions behind the headline offer |
| Payments | Deposit and withdrawal methods, processing times, and any fees |
| Game fairness | Use of certified random number generators and independent testing where applicable |
| Security | Whether the site uses HTTPS encryption and reasonable account protections |
We earn commission when readers click through to some of the operators listed on this site, including Raging Bull, Uptown Aces, and Ignition. That relationship never decides where a casino lands in our rankings — commission is not a ranking factor, and we say so plainly whenever a page recommends a paid option.
Before you reach out about a bonus offer
A large share of the messages we get are about welcome bonuses — why a figure looks different once claimed, or why a withdrawal took longer than expected. Before contacting us, it's worth checking a few things first, since these usually explain the discrepancy:
- Re-read the full terms on the casino's own promotions page, not just the headline percentage
- Check the wagering requirement — most welcome bonuses need the bonus amount (sometimes deposit plus bonus) played through a set number of times before withdrawal
- Confirm the bonus hasn't expired — most carry a time limit, often 7 to 30 days
- Check whether the game you played counts toward the wagering requirement — table games and live dealer titles are often weighted differently from slots
- Confirm your identity verification (KYC) is complete — casinos generally require ID and address checks before releasing a withdrawal
If you've checked those and still think something on our site is inaccurate or out of date, that's exactly the kind of correction we want to hear about.
If you're worried about your gambling
If your message is about gambling starting to feel like a problem rather than a form of entertainment, please don't wait on a reply from us to act. Our Responsible Gambling page has practical tools — deposit limits, time-outs, and self-exclusion options — plus links to national support services that can help immediately. Every licensed US casino is required to offer some form of self-exclusion or account limit-setting, and your state's gambling helpline is available regardless of which site you played on.
A note on who we are
You can read more about our editorial approach and the people behind Real Money Casinos on our About Us page, and our full site policies are set out in the Terms and Conditions. We're a small editorial team focused on US-facing online casino research, so replies take a little time — we read everything, but we're not a 24/7 support desk.
Getting the fastest useful reply
Whatever you're writing about, a few details help us respond usefully rather than asking follow-up questions first:
- The exact page or casino name your message relates to
- What you expected to see versus what you actually found
- Any dates involved, if you're flagging outdated information
We can't investigate individual account disputes, chase a casino on your behalf, or offer legal or financial advice — but we can correct our own content, pass on genuine pattern-of-complaint feedback, and point you toward the right resource, including the casino's own support line or your state's regulator where relevant.